Senior Technical Writer | UX Writer | Content Strategist
Senior Technical Writer | UX Writer | Content Strategist
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Hi! I’m Annie. I write content to help people understand software. I build technical documentation architectures, establish scalable UX writing workflows, and translate complex product systems into clear user experiences.
Hi! I’m Annie. I write content to help people understand software. I build technical documentation architectures, establish scalable UX writing workflows, and translate complex product systems into clear user experiences.
Experience overview
Experience overview
Highlights
Highlights
Architected content strategy for enterprise software used by global teams.
Built and scaled a help center, reaching 50,000+ monthly views and thousands of engaged sessions.
Tripled team productivity by implementing scalable workflows and cross-functional processes.
Standardized content across departments by developing templates and style guides.
Built communication and content systems to ensure transparent, consistent access to information.
Analyzed usage data and search behavior to uncover user pain points and guide content strategy.
Shaped a consistent product voice through in-app copy, content, and design system guidelines.
Skills & tools
Skills & tools
Core Expertise:
Content Strategy · Technical Writing · UX Writing · Information Architecture · Docs-as-Code · Design Systems · Accessibility (WCAG) · GenAI Content Design · Process Improvement · Project Management
Content Delivery:
User & Technical Guides · API Documentation · Release Notes · Style Guides · Microcopy · Onboarding & Enablement Training · Global Content Standards
Systems & Tools:
MadCap Flare · Figma · Git/GitLab · Markdown · Jira · Confluence · SharePoint · HTML/CSS · Canva
Case studies & sample work
Case studies & sample work
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