Information architecture

When designing the information architecture for a multi-role centralized documentation system, I focused on:
 

• Understanding user needs through research and stakeholder insights

• Planning structure, organization, and labels based on user roles, workflows, and content priorities

• Documenting the IA clearly through diagrams, templates, and naming standards

• Testing and refining the structure using analytics, feedback, and evolving product needs

This approach supported diverse users, reduced support volume, and improved discoverability and usability.