Templates & content blocks

Designed CSS styles and custom skins to create a cohesive, branded user experience. This modular architecture guides new users, supports self-service solutions, and simplifies troubleshooting with highly searchable layouts.

Formats: MadCap Flare, RoboHelp, GitBook, Confluence, Google Sites

Designed branded templates to provide a repeatable format for conceptual overviews, step-by-step instructions, and reference material. Used for end-user manuals and deep technical guides.

Formats: Microsoft Word, Google Docs, Adobe InDesign

Designed branded templates built for quick scanning to ensure internal and external alignment on new features and fixes.

Formats: Madcap Flare, Microsoft Word, Google Docs

Designed templates to present project metrics to leadership, train internal teams, and share information across the company.

Formats: PowerPoint, Keynote, Google Slides

Designed a report format to present key metrics to executive leadership, align internal teams, and distribute to company shareholders.

Formats: Keynote, PDF

Designed branded templates used to guide users through instructional classes and live training sessions.

Formats: Microsoft Word, Google Docs 

Designed branded flowcharts and images to visualize advanced concepts and workflows.

Formats: Visio, Keynote, Lucidchart, Google Slides

Establishes the why and any core concepts the user needs to understand before beginning a task.

Structured for rapid scanning with explicit headings, supporting images, and clean bullets.

Guides users through a sequence of actions. Defines how to chunk information for best understanding. 

Designed with action-oriented steps and results.

Provides a quick-to-scan format for reference material, specifications, and deep-dive technical content.

Built for dense data, using structured tables and bulleted lists to maximize searchability.