Senior Technical Writer | UX Writer | Content Strategist
Senior Technical Writer | UX Writer | Content Strategist
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Hi! I’m Annie, a writer who loves empowering users through clear, thoughtful content. I’m passionate about the psychology of why, the beauty of words, and the power of simplicity.
Hi! I’m Annie, a writer who loves empowering users through clear, thoughtful content. I’m passionate about the psychology of why, the beauty of words, and the power of simplicity.
Experience overview
Experience overview
Highlights
Highlights
Led end-to-end documentation strategy for enterprise software used by global teams.
Built and scaled a help center, reaching 50,000+ monthly views and thousands of engaged sessions.
Tripled team productivity by implementing scalable content workflows and cross-functional processes.
Standardized documentation across departments by developing templates and style guides.
Built communication and content systems to ensure transparent, consistent access to information.
Analyzed usage data and search behavior to uncover user pain points and guide content strategy.
Developed content for GenAI features and researched AI-driven support integration.
Shaped a consistent product voice through in-app copy, content, and design system guidelines.
Skills & tools
Skills & tools
Core Skills: Content strategy · Technical writing · UX writing · Documentation design · Design systems · GenAI content design · Collaboration · Process improvement · Project management
Tools: MadCap Flare · Figma · Git/GitLab · Jira · Confluence · SharePoint · HTML/CSS
Content Types: User help · User guides · Technical guides · API documentation · Release notes · Style guides · Microcopy · Onboarding · Training guides · Templates · Presentations · Newsletters
Case studies & sample work
Case studies & sample work
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