Content strategy for rework

Reworking content means evaluating what exists, keeping what works, and improving what doesn’t. It’s about making legacy content more usable, consistent, and aligned with user needs without having to start over.

This type of strategy focuses on auditing, simplifying, and restructuring. A strong framework supports clear patterns, scalable processes, and sustainable growth.

Reworking into a single source of truth

As a Senior Technical Writer at an established enterprise software company, I led the overhaul of a fragmented documentation system, transforming it into a unified and scalable help experience.

While working on this project, my contributions included:

Audited legacy content and team workflows
Interviewed users to identify content needs and pain points
Selected and implemented authoring and version control tools
Designed a new information architecture and content structure
Developed templates, content standards, and processes
Organized a team rewrite of all content into one source of truth
Built a sustainable foundation for long-term documentation growth

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